Refund, Return and Cancellation Policy

At Cartel8, customer satisfaction is important to us, and we aim to provide a smooth and transparent shopping experience. This Refund, Return and Cancellation Policy explains the conditions under which products purchased from https://cartel8.com
may be returned, refunded, or cancelled, in accordance with applicable Indian consumer protection laws.

Shipping policy

Currently, Cartel8 delivers products only within India. We do not offer international shipping at this time, and orders with delivery addresses outside India will not be accepted or processed. All eligible domestic orders are shipped without any forward shipping charges, unless explicitly stated otherwise at the time of purchase.

Return Policy

If you are not fully satisfied with your purchase, you may request a return within seven (7) days from the date of delivery, provided that the product is unused, unwashed, and returned in the same condition as received, along with its original packaging, tags, and accessories. Products showing signs of use, damage, alteration, or tampering may not be eligible for return.

Non-Returnable Products

Products purchased during sale periods, festive offers, promotional campaigns, flash sales, or special discount events are generally non-returnable and non-refundable. However, if such a product is received in a damaged or incorrect condition, Cartel8 will review the case and may offer a replacement or exchange after verification.

Any complimentary or free items provided as part of an order must also be returned along with the main product. If the complimentary item is not returned, its applicable value may be deducted from the refund amount.

Damaged or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, we request that you contact our Customer Care team within 48 hours of delivery, along with clear photographs or videos showing the issue. Upon verification, Cartel8 will arrange an appropriate resolution, which may include a replacement or exchange, at no additional cost to you.

Return Shipping

While Cartel8 provides free forward shipping on eligible orders, the cost of return shipping is borne by the customer, except in cases where the return is due to a confirmed damaged or incorrect product. Customers are responsible for ensuring that the returned product is securely packed to prevent damage during transit.

Return Request and Inspection

To initiate a return, customers must contact Cartel8 Customer Care within the eligible return period and provide order details along with the required supporting images or videos. All return requests are reviewed within 48 to 72 business hours.

Once a return request is approved and the product is received by us, it will undergo a quality inspection process, which may take up to seven (7) working days.

Refund Policy

Refunds are processed only after successful inspection and approval of the returned product. Approved refunds are issued using the original payment method used at the time of purchase.

Currently, Cartel8 accepts prepaid orders only, and Cash on Delivery (COD) is not available. Refunds for eligible prepaid orders will be credited back to the same payment source used at checkout. Refunds typically reflect in the customer’s account within five to seven (5–7) business days after approval.

Cancellation Policy

Orders may be cancelled before dispatch by contacting Cartel8 Customer Care. Prepaid orders cancelled before shipment will receive a full refund.

If an order has already been shipped, cancellation will be treated as a return, and the refund will be processed only after the product is received back and inspected, subject to the conditions outlined in this policy. Return shipping costs in such cases will be borne by the customer.

Final Authority and Policy Updates

Cartel8 reserves the right to assess the condition of returned products and make the final decision regarding return eligibility, refunds, or exchanges. This policy may be updated periodically to reflect changes in business operations or legal requirements. Any updates will be effective upon publication on the website.

Acceptance of Policy

By placing an order on https://cartel8.com
, you acknowledge that you have read, understood, and agreed to this Refund, Return and Cancellation Policy.