FAQs

Frequently Asked Questions

At Cartel 8, we believe in simplicity, clarity, and a seamless shopping experience. This page brings together the answers to the questions we get most often — from product details and care instructions to orders, shipping, and returns. Whether you're exploring our collections for the first time or you're already a part of the Cartel 8 community, we want to make sure you have all the information you need. If you can’t find what you're looking for here, our support team is always ready to assist you.

What materials are your backpacks made of?

Our backpacks are crafted using high-quality, durable fabrics designed to retain their shape and offer long-lasting performance.

Cropped pink crepe knit top
Square neckline
Embroidered Aje logo
Cross back straps

Are your backpacks waterproof?

Our bags are made with water-resistant materials that protect your essentials from light rain and daily spills.

How much weight can the backpack comfortably carry?

Cartel 8 backpacks are engineered for everyday use and can comfortably carry laptops, books, and personal items without strain.

Does the backpack have a laptop compartment?

Yes! All our premium backpacks include a dedicated padded laptop compartment for added safety and convenience.

What is your return or exchange policy?

Unused products in original condition can be returned or exchanged within 7 days of delivery.

How long will delivery take?

Orders are typically delivered within 3–7 business days, depending on your location.

How can I track my order?

Once your order is dispatched, you’ll receive a tracking link via email or SMS to check your delivery status.

Can I clean or wash the backpack?

We recommend spot-cleaning with a damp cloth. Machine washing is not advised to maintain fabric integrity.

How do I contact customer support?

You can reach us at cartel8@gmail.com, We usually respond within 24 hours.

Subtotal	₹0.00
Total	₹0.00

FAQ's